Delivery & Returns Policy
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Delivery
We'll despatch your order on or before the next working day (Monday – Friday) following receipt of payment.
Our standard UK delivery is via Royal Mail. Royal Mail aims to deliver First Class items the next working day, including Saturday, and aims to deliver Second Class items in 2-3 working days, including Saturday, but both first and second class post can take up to 15 days.
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These fees are as follows:
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UK First Class: Orders under £40 are £2.90 and orders over £40 are £4.50
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UK Second Class: Orders under £40 are £2.10 and orders over £40 are free.
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Europe Airmail: Orders under £40 are £4.90, orders over £40 are £8.50
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Returns
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We are not able to offer returns on cut fabric. Samples are available free prior to purchase.
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We are not able to offer refunds on downloadable products.
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We accept returns of sewing patterns in their original sale condition within 14 days of purchase, and will issue a full refund for these items.
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Goods must be returned to 10 Priory Orchard, Wantage, OX12 9EL. Postage and packaging charges will not be refunded, nor will postage costs you have incurred for returning the items to us. We recommend that you receive proof of postage for your returned items as we cannot be responsible for items lost in transit
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A Note about Ordering Fabric
We make every effort to represent our products as accurately as possible, however colours can appear differently dependent on individual screen settings. If you are unsure about a fabric we are more than happy to send you a small sample before you purchase.
We are careful about how we cut our fabric and endeavour to cut with the print and weave of the fabric where possible. However please be aware that fabric can distort as it is wound onto the bolt making a straight cut sometimes impossible. Fabric will also shrink with first laundering. Please be mindful of these facts when ordering your fabric and ensure you order enough to complete your project comfortably.
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